1. 7-Day Replacement & Return Guarantee PK TECH VIBE par hum customer trust ko sab se pehle rakhtay hain. Agar aap ko receive honay wala parcel kisi bhi tarah se aap ki expectations ya order detail se match na kare, toh aap parcel vasool hone ki tareekh se aglay 7 dino ke andar hassle-free exchange ya return apply kar saktay hain.
2. Eligible Conditions for Claim Aap ka claim niche di gayi surat-e-haal mein 100% accept kiya jayega:
Damaged or Broken Item: Parcel kholne par product physical damage ho ya tooti hui nikle.
Wrong Product Received: Order ki gayi item ke muqable mein alag model, color, ya item bhej diya gaya ho.
Defective or Non-Functional: Item switch on na ho rahi ho, charging issue ho, ya functional defect ho.
Missing Components: Package ke andar box packaging ke mutabiq parts ya accessories complete na hon.
3. Ineligible Conditions (Claims Non-Acceptable) Niche di gayi suraton mein return request reject ki ja sakti hai:
Customer ki apni galti se item drop hone ya pani mein girne ki wajah se break hue ho (Physical User Damage).
Customer ne parcel receive karne ke 7 dino ke baad support team se contact kiya ho.
Product ki original internal packaging, accessories, ya manuals missing hon.
“Mind Change” ya bina kisi technical/physical issue ke product wapis karne ki request.
4. Step-by-Step Return & Exchange Process
Contact Support: Support team se hamare Official WhatsApp (0313-5414295) par contact karein.
Submit Evidence: Customer support ko order ID, receive hui item ki clear images, aur parcel opening video bhein taake case audit ho sake.
Approval & Address Assignment: Approval ke baad hum aap ko designated fulfillment return warehouse address provide karein ge.
Dispatch Return Parcel: Package ko uski original packing mein completely pack karke kisi bhi local courier service ke zariye hamare diye gaye return warehouse address par dispatch kar dein.
5. Warehouse Address & Logistics Note
Administrative Head Office: 1765 street no 137, Sector 1 Gulshanabad Adiala road, Rawalpindi. (Yeh hamara business administration desk hai).
Return Warehouse Address: Direct Rawalpindi office par parcel na bhejain. Stock aur fulfillment inventory centralized warehouses se handle hoti hai. Return approve hone par hamari support team aap ko specific warehouse inspection facility ka exact shipping tag degi. Un-approved ya galat address par bhejaye gaye parcels process nahi kiye ja sakein ge.