PRIVACY POLICY

1. Who We Are

Our store domain is https://pk.totalfixmasters.com, operating under the brand name PK TECH VIBE. We are dedicated to delivering top-quality electronics, gadgets, and lifestyle products across Pakistan. We value your personal privacy and strictly protect your data in compliance with international standard web security practices.

2. Personal Data We Collect & Why We Collect It

When you interact with our website or place an order, we collect specific personal information to complete your transaction:

  • Order & Express Checkout Details: When you submit an order on our site, we collect your Full Name, Mobile/WhatsApp Number, Delivery Address, and Selected Products. This information is used strictly to process your shipment and communicate order status.

  • Comments & Feedback: When visitors leave feedback or product reviews, we collect the data provided in the form, as well as the visitor’s IP address and browser user agent string to prevent fraud and spam detection.

  • Media & File Uploads: If you upload any images to the site (e.g., product damage proof for return validation), you should avoid uploading images with embedded location data (EXIF GPS).

3. Cookies Policy

We use temporary and persistent cookies to ensure a smooth browsing and checkout experience:

  • Checkout & Session Cookies: If you fill out an order form or leave a comment, you may opt-in to saving your contact details in cookies for future convenience.

  • Functional Cookies: If you visit our site, temporary cookies check if your browser accepts them. These cookies store no sensitive personal data and expire when you close your browser.

  • Analytics Cookies: We use standard analytics cookies (such as Google Analytics) to understand visitor engagement, traffic sources, and overall website performance.

4. Embedded Content & Third-Party Analytics

Pages on this site may include embedded content (e.g., videos, product demonstrations, payment widgets, or social media links). Embedded content from third-party sites behaves in the exact same way as if you visited the external platform. These services may track your interaction with their content using cookies or embedded code.

5. How We Share & Protect Your Data

  • Logistics & Courier Partners: Your delivery address and phone number are shared solely with authorized Pakistani courier services (e.g., TCS, Leopard, CallCourier, Swyft) to complete Cash on Delivery orders.

  • Payment Gateways: If you choose online/advance payment (EasyPaisa/JazzCash), transaction credentials are processed securely through direct payment verification systems.

  • No Third-Party Sale: We never sell, lease, trade, or expose your personal contact information to third-party marketing companies.

6. Data Retention & Your Rights

If you place an order or leave a comment, the entry and its metadata are retained for operational, customer service, and legal tax compliance records. You have the right to request an exported file of the personal data we hold about you or request that we erase any stored personal data (excluding data retained for administrative, shipping, or security reasons).

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